SparkOn Privacy Policy

This privacy policy explains how SparkOn uses the personal data that we collect from you when you use our website. Please make sure that you have read this entire Privacy Policy, as it shall be construed as a binding agreement between you, the User (also “You” or “Your” or “User”) and SparkOn, a company registered and incorporated in the Netherlands (also “SparkOn” or “Company” or “We” or “Us” or “Our”) and all the available services and content of the website. Your continued use of the website constitutes your acceptance of all terms of this Privacy Policy.

Articles

  1. Definitions
  2. What data do we collect? 
  3. How do we collect your data? How will we use your data? How do we store your data? Marketing What are your data protection rights? 
  4. What are cookies? 
  5. How do we use cookies? 
  6. What types of cookies do we use? How to manage your cookies Privacy policies of other websites Changes to our privacy policy 
  7. How to contact us 
  8. How to contact the appropriate authorities 

Definitions

The following definitions are used in this privacy policy:

  • SparkOn: registered office at 401, Silodam 1013 AW, Amsterdam, KvK number 81457170.
  • Agreement: the agreement between SparkOn and the user whereby the user makes use of the service;
  • Service: the online service that SparkOn makes available to the user via the website;
  • Website: the website www.sparkon.org and the associated online web and mobile application that are managed by SparkOn;
  • Personal data: data with which a natural person can be identified.

What data do we collect? 

SparkOn collects the following data: 

  • Personal identifiers, contacts and characteristics
  • Personal identification information (Name, contact details, Date of birth, Government ID, Address) 
  • Information in your profile (display name, headline, About, Location, languages, social media links)
  • Account details (email, public data obtained from the internet and social profiles)
  • Information provided through reviews
  • Information available from your interactions through the websites chat feature, and communications with other users
  • Communication history with SparkOn such as when you contact us chat history, emails, telephone calls
  • Website use and user statistics. Information on your device and its related activity: geographical location, IP address, duration of use, number of visits, navigation paths, browser type, operating system

The website and/or service does not intend to collect data about data subjects who are younger than 16 years of age, unless they have permission from a parent or guardian.

How do we collect your data? 

You directly provide SparkOn with most of the data we collect. We collect data and process data when you: 

  • Register online, or place an order for any of our products or services. 
  • Create or update your profile, personal information, payment and payout, listing information.
  • Use or view our website via your browser’s cookies. 
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. 

SparkOn may also receive your data indirectly from the following sources: 

  • From social media accounts when you register using Google or Facebook.

How will we use your data? 

SparkOn collects your data so that we can: 

  • Process your order, manage your account. 
  • Advertise your listing on our website.
  • to provide our services or information you request, and to process and complete any transactions;
  • to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
  • to monitor and analyse usage and trends, and to personalize and improve SparkOn and your experiences when you use SparkOn, such as providing content or features that match your profile or interests, and to increase the functionality and user friendliness of our services;
  • to send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, our services;
  • to allow you to add your location to your listings;
  • to carry out any survey, analysis or research on SparkOn’s Services in order to understand and improve the Service quality.
  • Email you with special offers on other products and services that we think you might like. 

If you agree, SparkOn may share your data with our partner companies so that they may offer you their products and services. 

  • We currently do not share your data with partners, when these become available they will be listed here

When SparkOn processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 

SparkOn securely stores your data at a third party hosting company called Amazon Web Services, the privacy policy of which is available here: https://aws.amazon.com/privacy/ and SparkOn has taken various security measures to help protect personal data, among others these include strong passwords, secure connections and regular software updates.

SparkOn will keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we keep account information for as long as the account is active. Once the account has been deleted, we will delete your personal information. In some circumstances we may anonymize your non-personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you. 

Marketing 

SparkOn would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. 

  • We currently do not share your data with partners, when these become available they will be listed here

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop SparkOn from contacting you for marketing purposes or giving your data to other members of the SparkOn Group. 

If you no longer wish to be contacted for marketing purposes, please click here. 

What are your data protection rights? 

SparkOn would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

The right to access – You have the right to request SparkOn for copies of your personal data. We may charge you a small fee for this service. 

The right to rectification – You have the right to request that SparkOn correct any information you believe is inaccurate. You also have the right to request SparkOn to complete information you believe is incomplete. 

The right to erasure – You have the right to request that SparkOn erase your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that SparkOn restrict the processing of your personal data, under certain conditions. 

The right to object to processing – You have the right to object to SparkOn’s processing of your personal data, under certain conditions. 

The right to data portability – You have the right to request that SparkOn transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@sparkon.org. Or write to us at our registered office: SparkOn BV, 401 Silodam, 1013 AW, Amsterdam, The Netherlands.

What are cookies? 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit allaboutcookies.org

How do we use cookies? 

SparkOn uses cookies in a range of ways to improve your experience on our website, including: 

  • Keeping you signed in 
  • Understanding how you use our website 
  • This website uses payment gateway software to management payments and payouts. After you add your payment and payout method and when you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use Stripe, a third party payment processor. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the link: stripe.com/privacy
  • This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy via the link google.com/privacy.

What types of cookies do we use? 

There are a number of different types of cookies, however, our website uses: 

  • Functionality – SparkOn uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer, location you are in, and payment gateway account. A mix of first-party and third-party cookies are used. 
  • Analytical cookies – By using analytical cookies, SparkOn can see how the website is used and can improve the website on that basis.
  • Tracking cookies – Conducting marketing analytics and conducting personalized marketing
  • Advertising – SparkOn uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SparkOn sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on  our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, some of our website features may not function as a result. 

Privacy policies of other websites 

The SparkOn website contains links to other websites. Our privacy policy applies only to our SparkOn website, so if you click on a link to another website, you should read their privacy policy. 

Changes to our privacy policy

SparkOn keeps its privacy policy under regular review and places any updates on this website. Therefore, users must refer to the latest version of the Policy before browsing or using the website. This privacy policy was last updated on 1 September 2021. 

How to contact us

If you have any questions about SparkOn’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: dpo@sparkon.org. Or write to us at our registered office: SparkOn BV, 401 Silodam, 1013 AW, Amsterdam, The Netherlands.

How to contact the appropriate authority 

Should you have a complaint or if you feel that SparkOn has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Dutch Data Protection Authority: PO Box 93374, 2509 AJ The Hague, Telephone: 070-8888 500.