Privacy Policy
Last updated and effective from: 01 June 2023
Introduction
Welcome to SparkOn's Privacy Policy. This policy explains how we collect, use, and protect the personal data of our users in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and securely. By using our services, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.
Our platform may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Information we collect
We may collect and process the following categories of personal data:
- Account information, when you create an account with us, we require certain information such as your name and email address.
- Profile information, to use certain features, we may also ask you to complete a profile, which may include your address, phone number, date of birth and gender. Parts of your profile (such as your profile picture, name, and description) will be publicly visible to others.
- Communication with other users, information available from your interactions and communications with other users through our platform.
- Information provided when you contact us, including email communication, chat logs, telephone calls, or customer support inquiries, and any other personal information you voluntarily provide to us.
- Social login information, if you choose to log in using Google or Facebook, we may collect your social login details to authenticate and authorize your account. We do not store your social media login credentials on our servers.
- Payment and payout information, we use a third party payment gateway for payment and payout processing; your information is securely transmitted to and processed by the payment gateway. We do not store your payment card or payout method details on our servers.
- Usage information, including website use, user statistics, browser type, device information and its related activity: (geographical location, IP address, duration of use, number of visits, navigation paths, browser type, and operating system)
- Your reviews, if someone has written a review for you, it will be published on your profile page.
How we use the information we collect
We collect your information so that we can personalize your experiences when you use our platform, increase the functionality and user friendliness of our services and create a trusted and safer environment.
- Enable you to access and use the SparkOn platform.
- Enable you to communicate with other users.
- Operate, protect, improve and optimize SparkOn platform and personalize your experience such as providing content or features that match your profile or interests.
- Enable you to publish your listing on the platform, manage your account, and complete transactions.
- Respond to your emails, submissions, questions, comments, requests, and provide customer support and service. Send you service or support messages, such as updates and account notifications.
- If you provide us with your consent, we may use and store this information to: (i) email you with special offers on other products and services that we think you might like (ii) carry out any survey, analysis or research in order to understand and improve SparkOn (iii) for any purpose you authorize at the time of collection.
- Create a trusted and safe environment by (i) verifying or authenticating information or identifications provided by you (ii) detecting and preventing fraud, spam, and other harmful activity.
- Comply with our legal obligations.
Data retention & Security
We will retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
Data sharing and transfers
We do not share your data with third parties, other than with trusted third-party service providers detailed below who assist us in delivering our services.
We may also disclose personal data if required by law or in response to lawful requests from public authorities.
Cookies and similar technologies
A cookie is a small text file that is sent to your device when you visit on this website.
The platform uses cookies in a range of ways to improve your experience; to provide services and functionalities to its users as well as collect information about your browsing activities.
You can restrict or disable the use of cookies via your Internet browser, but without cookies you will not be able to use all the functionalities of our platform.
- Functional cookies we must include for certain web pages to function. These include authentication cookies, that are stored when you log in to the platform. When you do this, you accept this privacy policy.
- Functional cookies to remember your display preferences, profile identifier in order to improve the experience when revisiting the platform.
Third-party services
Our website may use the following third-party services that may collect personal data:
- If you choose to link, connect, or login to the SparkOn platform with a third party service (eg Facebook, Google), we collect your registration details that you the third party service may send us to authenticate and authorize your account, including such information as your profile image and information from that service. This information varies and is controlled by the third party service or as authorized by you and/or your third party privacy settings. The collection and processing of this information is subject to the respective social media platforms' privacy policies and terms of service.
- We use Stripe payment gateway for payment and payout processing. When you make a payment or receive a payout, your information is securely transmitted to and processed by Stripe. Please refer to Stripe's privacy policy and terms of service for more information on how they handle your personal data.
- We use Google reCAPTCHA to protect our website from spam and abuse. Your use of reCAPTCHA is subject to Google's privacy policy and terms of service.
- We use Google Places/Maps to provide location-based services. Your use of Google Places/Maps is subject to Google's privacy policy and terms of service.
- We use the ipinfo.io service to gather information about IP addresses for location, security and analytics purposes. This includes details such as the approximate geolocation of the IP address. Please refer to ipinfo.io's privacy policy and terms of service for more information.
Your rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access - You have the right to access the personal data we hold about you.
- Right to Rectification - You can request corrections or updates to your personal data if it is inaccurate or incomplete.
- Right to Erasure - you have the right to request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing - you can request that we limit the processing of your personal data.
- Right to Data Portability - you can request a copy of your personal data in a commonly used, machine-readable format.
- Right to Object - you can object to the processing of your personal data on legitimate grounds.
- Right to Withdraw Consent - if we process your personal data based on your consent, you have the right to withdraw that consent at any time.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately.
Contact us
If you have any questions or requests regarding this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us through our contact form.
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